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SHOP7PM — RETURN & REFUND POLICY

Last Updated: December 1, 2025

This Return & Refund Policy ("Policy") explains how returns, exchanges, and refunds are handled for purchases made on Shop7PM, owned and operated by Swift Imports Ltd.

This Policy applies to all customers, vendors, and dispatchers participating in deliveries and order fulfillment.

By using Shop7PM, you agree to the terms stated in this Policy.

1. OVERVIEW

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Shop7PM is an online marketplace that connects customers with vendors selling various products.

While Shop7PM facilitates transactions and coordinates support, each vendor is responsible for the quality, accuracy, and fulfillment of their products.

Returns and refunds follow the guidelines in this Policy and may require vendor approval.

2. RETURN ELIGIBILITY

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A product may be eligible for return if:

  1. It is damaged, defective, or broken upon delivery.
  2. The product received is not what was ordered (wrong size, color, model, or item).
  3. The product is incomplete (missing parts or accessories).
  4. The product is not as described on the listing.
  5. The vendor delivered an expired or counterfeit item.
  6. You received a different quantity from what was ordered.

To qualify:

  • You must initiate the return within the specified return window (see below).
  • Product must be in original condition, unused, and with all tags/packaging intact, unless it arrived damaged.
  • You must provide clear photo or video evidence of the issue.

3. RETURN WINDOW

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Unless stated otherwise on the product page:

  • Returns must be initiated within 7 days from the date of delivery.
  • For electronics or high-value items, the return window may be 48–72 hours after delivery.
  • Perishable or time-sensitive goods may have no return window.
Note: Always check the individual product listing for return eligibility.

4. NON-RETURNABLE ITEMS

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The following items cannot be returned unless defective or incorrect:

  1. Perishable goods (food, flowers, beverages, fruits, frozen items)
  2. Personal use items (underwear, swimsuits, cosmetics, grooming items, etc.)
  3. Health & hygiene products (toiletries, supplements, body creams, opened skincare items)
  4. Digital products (e-vouchers, software codes, recharge pins)
  5. Customized or personalized items
  6. Downloadable content
  7. Items marked "Non-returnable" on the product page

If a non-returnable item is delivered damaged, expired, or wrong, it may still qualify for a refund or replacement.

5. HOW TO INITIATE A RETURN

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To request a return:

  1. Log into your Shop7PM account
  2. Go to Orders
  3. Select the affected order
  4. Click Request Return/Refund
  5. Upload required evidence:
    • Photos or videos
    • Order ID
    • Explanation of the issue

Our team will:

  • Review the request
  • Notify the vendor
  • Update you on the status

Return requests are usually reviewed within 24–72 hours.

6. RETURN VERIFICATION

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For approval:

  • The product must meet eligibility requirements
  • Evidence must clearly show the issue
  • The vendor must approve or Shop7PM may intervene if vendor response is delayed

Shop7PM reserves the right to reject requests with insufficient or unclear evidence.

7. RETURN SHIPPING

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Responsibility for return shipping depends on the reason for return:

7.1 Vendor/Shop7PM Pays Return Shipping When:

  • Wrong item was delivered
  • Item is defective or damaged on arrival
  • Item is counterfeit
  • Vendor listing is misleading

7.2 Customer Pays Return Shipping When:

  • Customer ordered wrong size, color, or item
  • Customer no longer wants the product
  • Customer selected the wrong city or provided incorrect address

Pick-up may be arranged depending on location and courier availability.

8. REFUND PROCESS

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Refunds are issued only after:

  • Returned product is received and inspected
  • Vendor confirms the issue OR
  • Shop7PM determines that the return is valid

Refund options include:

  1. Wallet credit (fastest)
  2. Bank refund (may take 24–72 hours after approval)
  3. Exchange or replacement (if available)

Refund timelines may vary due to bank processing times.

9. REFUND TIMELINES

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After Request Submission

  • Initial review: 24–72 hours

After Vendor/Platform Approval

  • Wallet refund: Instant–24 hours
  • Bank refund: 1–3 business days
  • Exchanges: Depends on vendor stock availability

For 7PM Deals, replacements may take slightly longer due to demand volume.

10. EXCHANGE POLICY

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You may request an exchange instead of a refund if:

  • The item is still in stock
  • The issue is confirmed valid
  • The product is eligible for replacement

If the product is out of stock:

  • You may choose another item of equal value
  • Or request a full refund

11. DISPUTES & ESCALATIONS

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If a vendor rejects your return and you disagree:

  1. Contact Shop7PM customer service
  2. Submit additional evidence if needed
  3. Shop7PM will review the dispute independently

Shop7PM's decision on disputes is final.

12. FAILED DELIVERY POLICY

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A delivery may be considered failed if:

  • Customer provided incorrect address or wrong city
  • Customer is unreachable after 2–3 attempts
  • Customer refuses the package without valid reason

In such cases:

  • A re-delivery fee may apply
  • Refund may be declined for "change of mind" scenarios once the product has shipped

13. ABUSE OF RETURN POLICY

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Shop7PM monitors return behavior for fraud.

Abusive or suspicious activity includes:

  • Excessive returns without valid reasons
  • Repeated claims of "item not received"
  • Tampering with delivered items
  • Fake photos or misrepresentation
  • Using returns to collect rewards or manipulate cashback

Penalties may include:

  • Reversal of refund
  • Account suspension
  • Loss of earnings
  • Permanent ban

14. VENDOR RESPONSIBILITIES

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Vendors must:

  • Approve valid return requests quickly
  • Handle disputes professionally
  • Provide replacements when available
  • Accept responsibility for defective or incorrect products

Failure to comply may result in:

  • Vendor penalties
  • Order value deductions
  • Temporary or permanent suspension

15. PLATFORM LIABILITY

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Shop7PM acts as a marketplace, not the manufacturer or seller (unless explicitly stated).

We are not liable for:

  • Product quality beyond what vendors guarantee
  • Manufacturer defects
  • Delays caused by third-party couriers
  • Customer misuse of products

However, we will assist in resolving disputes fairly.

16. POLICY UPDATES

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Shop7PM may modify this Policy at any time.

Updates become effective upon posting on the Platform.

Users will be notified of significant changes where applicable.

CONTACT INFORMATION

For return or refund assistance, contact:

Shop7PM (Swift Imports Ltd)
Email: sales@shop7pm.com.ng
Phone: 01-4381000, 0816 506 3583
Website: https://shop7pm.com.ng
Customer Support Hours: 9am – 4pm
Office Address: 55a Lanre Adeyemi Street, Iyana Ipaja, Lagos.
© Shop7pm