SHOP7PM — PLATFORM POLICIES

Last Updated: December 1, 2025

These Policies ("Policies") outline the rules, responsibilities, and operational standards governing the use of Shop7PM ("the Platform"), owned and operated by Swift Imports Ltd, doing business as Shop7PM.

These Policies apply to all users, including Customers, Vendors, Dispatchers, and anyone participating in Shop7PM earning programs. They work alongside our Terms & Conditions, Privacy Policy, and Return & Refund Policy.

By using the Platform, you agree to comply with these Policies.

1. OVERVIEW OF PLATFORM POLICIES

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Shop7PM operates as a trusted marketplace for quality products, offering daily discounts between 7–8 PM (7PM Deals), and multiple ways to shop and earn.

These Policies are designed to ensure:

  • Fairness
  • Transparency
  • Safe transactions
  • Consistent standards across users
  • Compliance with Nigerian laws and e-commerce best practices

2. PRIVACY POLICY (SUMMARY)

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A full Privacy Policy will be provided on a separate page; Click here for full privacy policy this is an overview.

Shop7PM collects and processes user information to:

  • Facilitate purchases
  • Verify accounts
  • Process earnings
  • Improve user experience

We do not sell or share your personal information with unauthorized third parties.

Users have rights relating to access, correction, and deletion of personal data.

3. CUSTOMER POLICY

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3.1 Customer Responsibilities

Customers must:

  • Provide accurate delivery details
  • Use valid payment methods
  • Not misuse cashback, referral systems, or affiliate links
  • Submit genuine product reviews
  • Respect delivery and return procedures

3.2 Customer Conduct

Customers may not:

  • Create multiple accounts for earnings
  • Abuse the return/refund process
  • Harass vendors or dispatchers
  • Engage in fraudulent chargebacks

3.3 Shopping & Deals

Customers enjoy:

  • Daily 7PM Deals (7–8 PM)
  • Free nationwide delivery on eligible deals
  • Cashback for reviews
  • Commissions for shared product links

4. VENDOR POLICY

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4.1 Vendor Eligibility

All vendors must:

  • Register through the vendor portal
  • Submit accurate verification documents
  • Select a pick-up/drop-off city for order coordination

4.2 Product Listing Standards

Vendors must ensure:

  • Correct product titles, descriptions, pricing, and photos
  • No prohibited, illegal, or restricted items
  • Availability of listed products
  • Compliance with Nigerian standards (SON, NAFDAC, etc.)
  • No misleading claims about products

4.3 Order Fulfillment

Vendors must:

  • Accept and fulfill orders promptly
  • Package items securely
  • Ensure on-time dispatch to the customer's selected city
  • Communicate stock availability responsibly

4.4 Vendor Earnings & Payouts

Vendors earn profit from product sales and may withdraw earnings subject to:

  • Minimum payout thresholds
  • Verification requirements
  • Compliance with policies

4.5 Vendor Violations

Shop7PM may suspend/delist vendors for:

  • Fake products
  • Excessive complaints
  • Fraudulent orders
  • Misrepresentation
  • Late or failed fulfillment

5. DISPATCHER (LOGISTICS) POLICY

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5.1 Responsibilities

Dispatchers must:

  • Pick up items from vendors promptly
  • Deliver securely and safely
  • Respect customer privacy
  • Update tracking and delivery status accurately

5.2 Professional Conduct

Dispatchers must not:

  • Tamper with packages
  • Demand extra fees from customers
  • Delay or abandon deliveries

5.3 Delivery Issues

Shop7PM may reassign or suspend a dispatcher for:

  • Repeated failed deliveries
  • Misconduct
  • Misplaced items
  • Fraudulent activities

6. AFFILIATE & EARNINGS POLICY

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Users can earn income in several ways. All earnings must follow the conditions below.

6.1 Registration Airtime Gift

  • Awarded once per new verified user
  • Multiple account abuse leads to termination

6.2 Affiliate Product Link Commissions (2–10%)

  • Earned when someone purchases using your shared link
  • Self-purchase through your own link is prohibited
  • Commissions are credited after order validation

6.3 Verified Referral Earnings (₦100 Each)

  • Referrals include customers and vendors
  • Cashback applies only after full verification
  • Fake referrals or duplicate accounts result in forfeiture

6.4 Survey Earnings (₦100–₦5,000)

  • Amount depends on survey type and length
  • Users must submit truthful responses
  • Fraudulent or duplicate submissions are penalized

6.5 Review Cashback (1–3%)

  • Only available for reviews submitted within 7 days after purchase
  • Review must be honest, original, and non-abusive
  • Cashback may be declined if review violates guidelines

6.6 Earnings Withdrawal

  • Minimum withdrawal amounts may apply
  • Identity verification may be required
  • Fraud or manipulation leads to loss of earnings

7. REVIEW & CONTENT POLICY

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7.1 Review Standards

Reviews must be:

  • Honest and based on personal experience
  • Free of abusive language
  • Relevant to the product purchased
  • Submitted within 7 days to qualify for cashback

7.2 Prohibited Content

Users may not submit:

  • Fake or fabricated reviews
  • Paid or incentivized third-party reviews
  • Reviews containing harassment, hate speech, or illegal content

7.3 Content Ownership

By submitting content (reviews, photos, etc.), you grant Shop7PM a non-exclusive right to use such content for marketing and operational purposes.

8. DELIVERY & LOGISTICS POLICY

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8.1 City Selection Requirement

All users—customers, vendors, dispatchers—must select a city from available pickup or drop-off locations to ensure accurate order routing.

8.2 Delivery Timelines

Delivery times depend on:

  • Vendor location
  • Customer city
  • Product type
  • Courier availability

8.3 Free Delivery

Eligible for:

  • Products purchased during 7PM Deals
  • Select promotions

8.4 Failed Deliveries

A delivery may fail due to:

  • Wrong customer address
  • Unavailable recipient
  • Incorrect city selection

Customers may bear the cost of second delivery attempts.

9. PRODUCT QUALITY & COMPLIANCE POLICY

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9.1 Vendor Quality Obligations

Vendors must:

  • Provide authentic and quality products
  • Avoid counterfeit or expired goods
  • Keep inventory accurate

9.2 Prohibited Products

The following are not allowed:

  • Illegal goods
  • Controlled substances
  • Weapons
  • Adult content
  • Stolen or counterfeit goods

9.3 Compliance with Law

All users must follow applicable Nigerian laws including:

  • Consumer Protection laws
  • SON standards
  • NAFDAC compliance (where relevant)
  • Digital and e-commerce regulations

10. RETURN & REFUND POLICY (SUMMARY)

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A detailed Return & Refund Policy exists on its own page.

Summary:

  • Returns must be initiated within the stipulated return window
  • Products must remain in original condition
  • Refunds require vendor approval
  • Non-returnable items include certain personal, perishable, or digital goods
  • False return claims will be penalized

11. COMPLAINT RESOLUTION POLICY

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11.1 Filing a Complaint

Users may file complaints related to:

  • Orders
  • Deliveries
  • Vendor issues
  • Earnings discrepancies

Complaints must be submitted through official support channels.

11.2 Resolution Timeline

  • Initial response within 24–72 hours
  • Resolution depends on nature of the issue
  • Escalation available if user is unsatisfied

12. POLICY VIOLATIONS & CONSEQUENCES

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Violations may result in:

  • Warning
  • Reversal of earnings
  • Account suspension
  • Permanent ban
  • Legal action (for severe cases)

Examples of violations:

  • Fraud
  • Fake referrals
  • Manipulated reviews
  • Prohibited product listings
  • Chargeback abuse
  • Misleading information

13. POLICY UPDATES

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Shop7PM may update these Policies at any time.

Changes take effect once posted on the Platform.

Continued use of the Platform signifies acceptance of updated Policies.

CONTACT INFORMATION

For support or inquiries:

Shop7PM (Swift Imports Ltd)
Email: support@shop7pm.com.ng
Phone: 01-4381000, 0816 506 3583
Website: https://shop7pm.com.ng
Office Address: 55a Lanre Adeyemi Street, Iyana Ipaja, Lagos.